Travel CRM for Agencies and Hospitality Teams
Capture every trip inquiry, send priced quotes from your catalog and follow up until the booking is won. KudosCRM keeps every guest conversation on one record.
14-day free trial of Professional, no credit card required.
Coastal Escapes · Trip Inquiry
Stage: Quote Sent
Inquiry received
Web form created a lead
Agent assigned
Routing rule, by source
Consultation booked
Booking page, on the Meetings calendar
Quote follow-up task due
Assigned to the agent
Post-trip sequence queued
Starts after the trip
What Is a CRM for Travel and Hospitality?
A CRM for travel and hospitality keeps trip inquiries, quotes, guests and follow-ups in one place. It manages the relationship, from first inquiry to priced quote to booked trip, while inventory and reservations stay in your booking system.
In KudosCRM
Stays in your booking system
How Does a Travel Team Move an Inquiry to a Booked Trip?
Four steps take a trip inquiry from a web form to a priced quote, with the history on one record.
Capture the Inquiry
Put a form on your site. Each submission lands in an inbox and creates a lead, so no trip inquiry waits in an email thread.
FormsRoute to the Right Agent
Routing rules assign an owner as each lead arrives, so the right agent sees it first.
Lead RoutingBook the Consultation
Share a booking link with event types and set availability. Bookings land on the Meetings calendar with the contact record behind them.
MeetingsSend the Quote
Build a quote from your product catalog, attach it to the deal and follow up until the guest decides.
DealsWhy Do Trip Inquiries and Quotes Fall Through the Cracks?
Inquiries, quotes and follow-ups live in different tools. Here is how KudosCRM closes three common gaps.
Without a CRM
Trip inquiries arrive from many places and some get dropped
With KudosCRM
Forms create a lead per submission in one inbox. Inbound webhooks and imports bring in the rest, and routing rules assign an owner as each lead arrives.
Without a CRM
Quotes go out and nobody follows up
With KudosCRM
Tasks carry reminders and My Day shows what is due today. Cards that sit too long in the pipeline get flagged.
Without a CRM
Leadership cannot see which bookings are coming
With KudosCRM
Each stage carries a win probability. The forecast workbench weights open deals by it and rolls up target against attainment by rep.
Price the Trip From Your Catalog and Carry It Through to Delivery
Quotes are priced from your product catalog. Won deals then turn into orders and delivery projects.
Products
List the packages, tours and room types you sell in one catalog.
Price Books
Keep more than one price list, such as seasonal or group rates.
Quotes
Build a quote from the catalog and attach it to the deal.
Orders and Projects
A won deal turns into an order and a delivery project, tracked to invoice.
Know the scopeKudosCRM is a CRM, not a booking engine. Keep live inventory, supplier reservations and payment processing in your booking system.
Explore SalesSee Which Quotes Are Going Cold Before the Traveler Books Elsewhere
The pipeline board shows every inquiry and quote by stage, so you can see what is moving and what has sat still.
Pipelines for each type of trip
Create separate pipelines, such as leisure, groups and corporate, and set your own stages on each.
Rot flags on aging quotes
Cards that have sat too long get flagged, so a quiet quote stands out before the traveler books elsewhere.
Saved views and an owner rail
Get to my open quotes this week in one click, and bulk-move or reassign from the bulk bar.
Know Every Traveler's History Before You Pick Up the Phone
Open one record to see the emails, notes, tasks and meetings tied to a guest, with a timeline that updates live.
Explore Contacts and Companies
Custom fields for every trip
Add the fields your agents need, such as destination, travel dates or party size.
One shared tag library
Tag honeymooners, groups and repeat guests from one library, and merge duplicate tags as the list grows.
Import with a revert option
Bring guests in from a spreadsheet, map your columns, review the per-row report and revert a bad run.
Let Automation Handle the Follow-Up Busy Teams Forget
Automations are no-code workflows. Pick a trigger, add conditions, then add actions that fill in record details for you.
A new inquiry arrives
Start the workflow from an event, such as a new lead.
The lead comes from a given source
Add conditions so the workflow only fires when it should.
Assign the owner and create the first-contact task
Actions pull in record details with merge variables.
Dry-Run Before You Switch On
Test every edit first, then flip the status toggle once the result looks right.
Every Run Is Logged
Inspect each run, see what failed, fix the cause and retry.
Route Inquiries to the Right Agent
Rules match on source, lifecycle stage or title and assign the owner automatically.
Book Consultations and Keep Past Guests Coming Back
Trips are planned in conversations. Keep consultations on one calendar and past guests in view.
Booking Pages for Consultations
Create event types such as a trip planning call. Guests pick an open slot and can reschedule or cancel themselves.
Explore MeetingsSequences for Post-Trip Follow-Up
Enroll past guests in a multi-step sequence, with delays between steps and a funnel from opens to meetings.
Explore Email SequencesTasks and Reminders
Set a reminder on any task, and use My Day to see which quote follow-ups are due today.
Explore Task ManagementPricing
What Does KudosCRM Cost for a Travel Team?
Per seat, published, with a 14-day Professional trial and no card. Independent agents start on Free or Basic. Agencies running several pipelines choose Professional.
Free
Independent agents
$0 forever
Up to 3 seats, no card
- 3 seats and 1,000 contacts
- 1 pipeline, 10 custom fields
- 50 Kudos AI messages a month
- Community support
Basic
Small agencies
$9 /seat/mo
Billed yearly · $12 monthly
- Up to 25 seats, 25,000 records
- 3 pipelines, 50 custom fields
- 1,000 automation runs a month
- Email support in 24–48 hours
Professional
Growing agencies
$24 /seat/mo
Billed yearly · $29 monthly
- Unlimited seats and pipelines
- 250,000 records, unlimited custom fields
- 25,000 automation runs, 2,000 AI messages per seat
- Priority support within 8 hours
Enterprise
Multi-office groups
$49 /seat/mo
Billed yearly · $59 monthly
- Unlimited records
- 250,000+ automation runs
- Highest AI allowance, bring your own key
- Dedicated success manager and SLA
Per seat per month. Kudos AI Boost adds $10 per seat. Calling and VoIP adds $15 per seat.
CRM for Every Kind of Travel Team
Independent advisors and multi-office groups both win on fast quotes and steady follow-up.
Integrations
Works with the Tools You Already Use
Connect Gmail or Outlook so guest email lands on the right record, Zoom for planning calls, and Slack for alerts. Chatra brings website chat into the same CRM.
See All Integrations
FAQ
Frequently Asked Questions
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Keep Every Inquiry, Quote and Guest in One CRM
Capture the inquiry, send the quote and follow up until the trip is booked.