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Service Level Agreement
Our availability commitments by plan. Enterprise customers get a contractual uptime SLA backed by service credits.
We invest in keeping KudosCRM fast and reliable for every customer. The commitments below describe the availability target for each plan. Enterprise agreements include the full SLA terms, measurement methodology, and the service-credit schedule.
Starter
We work hard to keep the service available; no contractual uptime guarantee.
Best effort
Growth
We work hard to keep the service available; no contractual uptime guarantee.
Best effort
Enterprise
Backed by service credits, defined in your Enterprise agreement.
99.95% monthly uptime
Need a specific SLA for your team? Talk to us at [email protected].
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