Email

Authenticate your sending domain

Add the DNS records that prove your mail is really from you. A domain moves from pending to verified once the records are found — and unauthenticated mail is the most common reason for landing in spam.

Auto-create contacts from email

By default, mail from an unknown sender creates a contact so the message has somewhere to live. It is a per-mailbox toggle — and turning it off still links mail to contacts you already have.

Compose, schedule and save drafts

Writing email from inside KudosCRM so it lands on the right record — picking the From address, scheduling a send for later, and how drafts are kept while you work.

Connect a Gmail, Outlook or IMAP mailbox

The four providers KudosCRM supports, what each one can actually do, and the one difference that matters most: Outlook syncs your mail in but is not a sending provider.

Disconnect or remove an email account

Two different actions with very different consequences. Disconnect is a reversible pause that keeps all your synced history. Remove permanently deletes the account, and optionally its messages too.

Email insights and deliverability

Reading your sending health honestly — what the numbers mean, which ones actually predict trouble, and the habits that keep mail landing in inboxes rather than spam.

Email signatures

Set the signature that goes out on mail you send from KudosCRM. Signatures are per mailbox, so a shared team address can sign differently from your personal one.

Email templates and merge tokens

Save the emails you send repeatedly and let merge tokens fill in the names, values and dates — so a template reads as if it were written for the person receiving it.

Email tracking: opens, clicks and replies

What KudosCRM records when someone opens or clicks your email, where those counts show up, and how much weight an open is actually worth.

Shared and private mailboxes

Every connected mailbox is either shared with the team or private to you. Shared means colleagues can read it and send from it; private means it stays yours. Here is exactly what each one grants.

Suppressions, bounces and unsubscribes

The suppression list is the record of addresses you should not send to, and why. There are four reasons — unsubscribed, bounced, complained and manual — and each one means something different.

The drag and drop email designer

Build a responsive HTML email from blocks on a canvas — no HTML required. Built on MJML so it renders consistently, with a classic mode for when you want to write the HTML yourself.