Service Hub
Help desk software that also gets you paid
Handle support tickets, publish a self-serve knowledge base, and send invoices — all from the same CRM that already holds your customer records.
Service Hub is help desk software that lives inside your CRM, so supporting a customer and billing them are no longer two disconnected systems. Log and resolve support tickets, publish answers to a knowledge base, and send invoices — each action tied to the same customer record your sales and account teams already use.
Every ticket, article, and invoice shares one customer timeline. Your team sees the full history — what they bought, what they've asked, and what they owe — without switching tools or copying data between apps.
It's three connected jobs in one place: resolve issues with Support, deflect repeat questions with a Knowledge Base, and get paid with Invoicing. Post-sale service and cash collection run on the same customer data.
What you can do
Built to move work forward.
Support tickets
Capture, assign, and resolve customer issues as tickets linked to the right contact and company, with the full account history in view so nothing gets asked twice.
Self-serve knowledge base
Publish help articles customers can search on their own, deflecting repeat questions and giving your team a single place to point people for answers.
Invoicing
Create and send invoices to customers straight from their CRM record, so getting paid happens where the relationship already lives — no separate billing tool to reconcile.
One customer timeline
Tickets, published articles, and invoices all attach to the same customer record, giving support and billing a shared, complete view of every account.
Service and billing in one CRM
Keep post-sale support and payment collection on the same platform as your contacts and deals, instead of stitching a help desk and an invoicing app together.
In this hub
The features inside Service Hub.
FAQ
Frequently asked
Start free today
Ready to give your team a CRM they'll actually use?
Start free. Bring your whole team. Cancel whenever (you won't).