Knowledge Base
An internal knowledge base for your support team
Write, publish and search support articles that live next to your tickets — so agents answer from one source of truth, consistently. Built into the CRM, sanitized on save and serve.
One source of truth
Agents answer from the same published articles, so the customer gets the right answer the first time — no more three agents giving three answers.
A real publish workflow
Draft, publish and archive articles with slugs and categories — and content is sanitized on save and serve, so a pasted snippet can't break a page.
Searchable where you work
Find the right article fast, right next to the ticket you're answering — the knowledge lives in the product, not a separate wiki nobody opens.
How it works
Every part, explained.
Write an article
Capture the answer to a recurring question as an article, with a clean slug and a category.
Publish it
Move it from draft to published when it's ready — the publish is stamped, and you can unpublish or archive later.
Agents search & answer
Your team searches the knowledge base from inside the product and answers consistently, instead of guessing or re-deriving the answer.
It improves over time
Helpful / not-helpful and view counters show which articles are working, so the knowledge base gets sharper as you use it.
Deep dive
Everything that's in the box.
Articles with slugs & categories
Structured articles with clean URLs and categories, organized so agents can find the right one quickly.
Draft → published → archived
A real lifecycle: draft until it's ready, publish when it is, and archive or unpublish when it's out of date.
Sanitized on save & serve
Content is XSS-sanitized both when it's saved and when it's served, so the knowledge base is safe to author in.
Search
Search by keyword, category and status, so the right answer is a query away — next to the ticket you're working.
Helpful & view counters
Each article tracks views and helpful / not-helpful signals, so you can see what's actually useful.
Public self-serve help center (on the roadmap)
A customer-facing, self-serve help center served from the knowledge base is on the roadmap — today the knowledge base is internal, for your team.
KudosCRM vs. the old way
A different league.
Keep exploring
Related features.
Works with your integrations
Connect the tools that power this in KudosCRM.
FAQ
Frequently asked
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