Lead Scoring & Routing
Score every lead, route it to the right rep
Lead scoring software that ranks your inbound pipeline on transparent rules, so reps work the hottest leads first. Lead routing software then auto-assigns each new lead to the right person — by rule, round-robin pool, or territory — the moment it lands.
Work the best leads first
Every lead gets a 0-100 score and an A-D grade from rules you set. Reps open the list already sorted by fit and intent, so the strongest leads never sit waiting.
No lead waits for an owner
Routing assigns each new lead to a rep the instant it arrives — by rule, round-robin pool, or territory. A default owner catches anything no rule matched, so nothing ever lands unassigned.
Scores you can actually explain
Every point is traceable. The breakdown shows which rules matched and why, so reps trust the grade and managers can tune the model with confidence.
How it works
Every part, explained.
Build your scoring rules
Define rules that add or subtract points: intent signals like a pricing-page visit or demo view, firmographics like company size, job-title keywords, or any custom field on the lead.
Leads score automatically
As leads come in and signals stack up, KudosCRM totals the matched rules into a 0-100 score, capped sensibly so no single signal runs away with the result.
Scores roll up to A-D grades
The total maps to a clear grade: A (80+), B (60+), C (40+), D below. Reps and managers read fit at a glance without decoding a raw number.
Routing rules decide the owner
Routing rules run in priority order. The first rule whose conditions match assigns the lead, choosing a fixed rep, rotating through a round-robin pool, or handing it to the rep who owns the matching territory.
A fallback owner catches the rest
Leads that match no routing rule fall back to the workspace default lead owner, so nothing ever lands unassigned and slips through the cracks.
Reps work a ranked, assigned queue
Each rep opens a list already scored, graded, and owned. The point breakdown is one click away, so they know exactly why a lead is hot before they reach out.
Deep dive
Everything that's in the box.
Rule-based scoring model
Compose scoring from positive and negative rules. Identical inputs always produce the same score, so the model is predictable and easy to audit.
Intent-signal scoring
Score behavioral signals like pricing-page visits, demo views, return visits, and email clicks so engaged leads rise above cold ones.
Firmographic scoring
Add points for ideal-fit traits like company size and job-title keywords to surface leads that match your target buyer.
Custom-field rules
Score on any field you track on a lead with equals, contains, or in-list conditions, so the model fits how your team actually qualifies.
Transparent point breakdown
Open any lead to see every rule that matched, the points it contributed, and the signal behind it. No black-box scores.
Priority-ordered routing
Routing rules evaluate in priority order; the first match wins and assigns the owner, so overlapping rules behave predictably.
Round-robin assignment
Rotate matching leads evenly through a pool of reps for fair distribution, or pin a rule to one fixed owner when you need it.
Default-owner fallback
A workspace-level fallback owner catches any lead no rule matched, guaranteeing every inbound lead has someone responsible.
Territory routing
Build a territory hierarchy with effective dates, priorities, and managers, then route leads — plus companies and deals — to the right team, with a full assignment-history audit.
Live re-scoring
Edit a scoring rule and the whole base re-grades in one coalesced pass, so a model change is reflected everywhere immediately — no manual recalculation.
Lifecycle stages
Move each record through lead → MQL → SQL with a server-enforced map of legal transitions, so the marketing-to-sales hand-off is an explicit stage on the record.
KudosCRM vs. the old way
A different league.
Keep exploring
Related features.
FAQ
Frequently asked
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