Read the submissions inbox

The submissions inbox is the raw record of what arrived. Leads are what you work; submissions are how you check that what arrived matches what was sent.

It is also the fastest way to notice a form that has silently broken.

Who this is for

Anyone responsible for lead capture working.

Before you start

• Permission to view form submissions.
• At least one published form.

Silence is the failure mode to watch for
A broken form does not raise an error — it just stops producing submissions, and nobody notices for weeks because an absence is invisible. Checking the inbox on a regular rhythm, or noticing when a normally busy form goes quiet, is the only reliable way to catch this.

Use the inbox

1. Check what arrived
   Each submission shows the answers as submitted, alongside the lead it produced.
2. Confirm submissions became leads
   A submission with no corresponding lead is the signal something is misconfigured — usually a mapping or a required-field problem.
3. Read the source
   Submissions carry where they came from, which tells you which of your forms and pages are actually producing.
4. Watch for a form going quiet
   A form that normally produces steadily and then stops is broken until proven otherwise. Test it yourself.
5. Test after any website change
   Embedded forms break when the page around them changes. A redesign is the most common cause of silent capture failure.

What you get

• A raw record of what was actually submitted.
• Confirmation that submissions are becoming leads.
• Visibility of which forms produce.
• An early warning that capture has broken.

Frequently asked questions

What is the difference between a submission and a lead?

The submission is the raw record of what someone sent. The lead is the record created from it. Comparing the two is how you verify capture is working.

A submission exists but no lead was created. Why?

Usually a mapping problem or a validation failure — a lead needs a name and at least one of email or phone. The submission shows you what was actually sent.

How often should I check?

Often enough to notice silence. For a form that normally produces daily, a weekly glance is enough to catch a break early.

My form stopped producing after a website update. What happened?

Almost certainly the embed. Page changes are the most common cause of a silently broken form — test it by submitting it yourself.